Terms, conditions and Privacy policy

Terms & Conditions for Watts Up EV

Effective Date: 5 July 2025

Website: www.wattsupev.co.uk

These Terms & Conditions (“Terms”) set out the legal agreement between you (the “Customer”) and Watts Up EV (“we”, “our”, or “us”) when you use our services or access our website. By booking with us or using our website, you agree to be bound by these Terms.

1. Services Provided

Watts Up EV provides mobile electric vehicle (EV) services across the Midlands, including:

• End-of-warranty inspections
• Servicing and maintenance
• Wheel alignment
• EV health checks and diagnostics

All services are delivered by trained technicians with experience in electric vehicles.

2. Booking & Payment

• Appointments can be scheduled online, by phone, or via email.
• A booking confirmation will be sent once your appointment is accepted.
• We reserve the right to request a deposit or prepayment.
• Payment is accepted via card or bank transfer.
• Full payment is due upon completion of service unless otherwise agreed.
• We reserve the right to cancel or reschedule in the event of unforeseen circumstances.

3. Customer Responsibilities

• You must ensure that the vehicle is accessible and available at the booked time.
• A safe working environment must be provided for our technician.
• Any known faults or issues must be disclosed in advance.
• If you miss your appointment without notice, a call-out charge may apply.

4. Service Guarantee

• We aim to provide high-quality, professional service.
• If you are not satisfied with the work carried out, please contact us within 7 days of the service.
• We may offer to re-inspect or correct the issue, at our discretion.

5. Liability

• Watts Up EV shall not be held liable for any loss or damage caused by circumstances beyond our reasonable control.
• We are not responsible for pre-existing issues or faults not visible or disclosed at the time of service.
• Our liability for any claims is limited to the amount paid for the service in question.

6. Cancellation & Rescheduling

• You may cancel or reschedule up to 24 hours before your appointment without charge.
• Cancellations with less than 24 hours’ notice may incur a cancellation fee.

7. Warranties & Third-Party Work

• We do not void your manufacturer’s warranty, but we are not affiliated with Tesla or any other manufacturer unless otherwise stated.
• Any recommendations made (e.g., for repairs or further work) are advisory only.

8. Use of Website

• You may not use our website for any unlawful purpose.
• All content, logos, and designs remain the intellectual property of Watts Up EV and may not be copied without permission.
• We may link to third-party websites, but we are not responsible for their content or policies.

9. Data Protection

We handle all personal data in accordance with our Privacy Policy. By using our services, you consent to our collection and processing of your data as outlined in that policy.

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact:

Watts Up EV

📧 Email: support@wattsupev.co.uk

📍 Location: Midlands, UK

🌐 Website: www.wattsupev.co.uk

Effective Date: 5 July 2025

At Watts Up EV (“we”, “our”, or “us”), we are committed to protecting your personal data and ensuring transparency about how it is collected, used, and safeguarded. This Privacy Policy outlines how we handle your information when you engage with our services or visit our website, www.wattsupev.co.uk.

1. Who We Are

Watts Up EV is a Midlands-based mobile electric vehicle servicing business, specialising in inspections, general servicing, and wheel alignment for EVs.

2. Information We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Residential or billing address
• Vehicle details and service history
• Payment information (processed securely)
• Technical data such as IP address and device/browser type
• Marketing interaction data (e.g. via Facebook Pixel and other advertising platforms)

3. How We Use Your Data

We collect your data for the following purposes:

• To schedule and deliver vehicle servicing and inspection appointments
• To communicate with you about bookings, updates, or follow-ups
• To process and manage payments
• To improve the performance of our website and digital marketing
• To comply with legal and regulatory obligations
• To personalise and optimise customer experience and advertising

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your data include:

• Contractual necessity – to provide the services you request
• Legal obligation – for financial or regulatory compliance
• Legitimate interest – for improving our services and marketing
• Consent – where required, e.g. for certain marketing communications

5. Data Sharing

Your personal data may be shared with trusted third parties, including:

• Payment providers (e.g. Stripe, Square)
• Hosting and IT service providers
• Marketing and advertising platforms (e.g. Meta/Facebook)
• Legal or regulatory bodies, where required by law

We never sell your data.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyse site traffic and usage
• Measure marketing effectiveness
• Enhance user experience

You can manage cookie preferences through your browser settings at any time.

7. How We Store & Protect Your Data

We store your personal data securely using encrypted systems and restrict access to authorised personnel only. We retain data only for as long as necessary for our legitimate business needs or legal requirements.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain forms of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Watts Up EV

📧 Email: support@wattsupev.co.uk

📍 Location: Midlands, United Kingdom

🌐 Website: www.wattsupev.co.uk

We may update this policy occasionally. Any changes will be posted on this page with an updated date. By continuing to use our services, you accept the terms of the updated policy.